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Free Delivery  FREE Express Delivery, on all orders         Customer Reviews  Rated 4.8 out of 5 by 25,000+ customers
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Questions & Answers

Please select a question:


  I am a new customer - can I get a discount?
Firstly, we are delighted that you want to give us a try! Enter the discount code INKWAREHOUSE at checkout to get 5% off your first order.


  Why should I order from Ink Warehouse?
Over the course of 15+ years we have built a fantastic reputation for quality products, value for money and exceptional customer service.

Take a look at our customer review page if you still aren’t sure!


  What payment methods do you accept?
We accept PayPal, MasterCard, Maestro and Visa.


  How long will it take to get my order?
All orders placed before 4:00pm are dispatched from our UK warehouse, same day! You can usually expect delivery within 1 to 2 working days from dispatch.

International delivery is £3.95 no matter what the size and takes 3 to 5 days depending on your country.


  How much do you charge for delivery?
Express delivery is FREE on all UK orders. International delivery is £3.95 no matter what the size and takes 3 to 5 days depending on your country.


  What does cartridges with "chip" mean?
Ink cartridges with chip means that the cartridge has an electronic chip already fitted. The chip is usually used to transmit the status of the cartridge to the computer or printer.

BEWARE! Other online retailers may sell cartridges without chips, you are required to remove the chip from the old cartridge and re-attach to the new cartridge.


  Will using compatible printer cartridges void my warranty?
Major printer manufacturers CANNOT VOID YOUR WARRANTY simply for using compatible cartridges. It is strictly ILLEGAL for them to do so.

There is no reason that you should not use compatible cartridges. They work and will save YOU money.


  I have received my cartridges, but my printer is not listed on the box?
Each cartridge type is often used in many different printers, and you may find that your printer model is not listed on the cartridge box.

If you are at all in any doubt, please contact customer services before opening the product packaging.


  My printer won't recognise the cartridge?
The main cause for a cartridge error, specifically the "incompatible" or "not recognised" error is usually because the chip on the cartridge is not connecting to the printer correctly.

If the cartridge is not recognised turn the printer off, remove the cartridge and wipe the chip with a dry paper towel to remove any smudges or debris. Re-install the cartridge and ensure it "clicks" into place.

Caution:

- You must ensure you have fitted a full set of either compatibles or original cartridges, never mix different types.

- You must remove the protective yellow or red tape from the cartridge before installing it; otherwise, the cartridge will become unusable and you will be unable to print.

If you need further assistance or need to return a faulty cartridge(s) feel free to contact customer services.


  My compatible cartridges do not print. What is wrong?
Caution:

- You must ensure you have fitted a full set of either compatibles or original cartridges, never mix different types.

- You must remove the protective yellow or red tape from the cartridge before installing it; otherwise, the cartridge will become unusable and you will be unable to print.

If you are using original cartridges, please try:

a) Remove ALL cartridges and install a full set of compatible cartridges.

If you are using compatible cartridges, please try:

a) If you have installed ONLY one Ink Warehouse cartridge please try another cartridge.

b) If you have installed MORE than one Ink Warehouse cartridge please remove ALL cartridges from your printer and install another full set.

If you need further assistance or need to return a faulty cartridge(s) feel free to contact customer services.


  What is your returns policy?
All of our products listed on this website are covered by our 90 DAY 100% Money-Back Guarantee.


  How do I return an item to you?
Before returning any items we ask that you contact customer services to obtain return authorisation.
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