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Terms & Conditions |
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Terms and conditions of usage of
www.inkwarehouse.co.uk.
Your use of this website constitutes your agreement to the terms and conditions in this document (Terms and Conditions).
Prices and promotions are subject to change without notice. Our prices shown on our website include VAT where applicable.
Customer Support
Our customer support and contact details are published here.
Delivery
Delivery is FREE on all UK orders. International delivery is £3.95 no matter what the size and takes
5 to 10 days depending on your country.
If after 10 working days your order still has not arrived, please check at your local sorting office as it may be too big to fit through most letter boxes.
If you require further assistance please contact customer services.
Data Protection
Ink Warehouse is compliant with the Data Protection Act. Your details will not be passed on to any third party without prior consent.
Privacy Policy
At Ink Warehouse we utilise the latest in Secure Server Technology to ensure that all information is protected to the highest standards. We never make your personal details available to anyone else. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We need to know your name, address and payment details so that we can process your order. We need your email address to enable us to contact you should there be any problem with your order.
Customer information is collected lawfully and in accordance with the Data Protection Act.
If you need further assistance please contact customer services.
Credit Card Security
All credit card numbers are encrypted and sent to us using a secure server (SSL). You will see a padlock or key icon appear in the corner of your web browser window to indicate a secure SSL connection has been made.
We do not store credit card details nor do we give, hire or sell information to third parties.
100% Money-Back Guarantee (Return Procedures)
We’ve set out below the main reasons why goods tend to be returned.
A)
Goods are faulty
If you are not satisfied with the quality of a product you have purchased from us you can return it within 90 days of the original purchase date.
Once faulty goods have been received back into our warehouse, we will then replace or refund them. Normally this will be processed within
2-3 working days.
Return postal charges are refundable.
B) Wrong item received
If you have ordered the wrong item or our warehouse have made an error please contact customer services to raise the issue.
Return postal charges are refundable.
C) You have changed your mind
If you have ordered goods from us, but then simply decided that you wish to cancel your order, please ensure you contact customer services within
14 working days of receipt to raise the issue.
It is your responsibility to return the goods to us in a safe and secure manner and at your cost to yourself to reach us in an as new condition.
IN ALL CASES you must contact customer services to obtain a returns authorisation before sending any item back. |
FREE Express Delivery, on all orders
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